Effective date: November 1st, 2024
At FinBud Technologies Limited®, we treat your information as private and confidential. We believe strongly in fundamental privacy rights and that those fundamental rights should not differ irrespective of where you live. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction with us.
This Privacy Policy covers how Finbud Ltd. handles personal information whether you interact with us on our websites, through our App, or through alternative channels. We describe what personal information we collect, what we do with it and how we protect it.
This policy (together with our Terms and Conditions) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your data and how we will treat it.
By continuing to use our App and our services, you accept and consent to the practices as described in this policy.
We strive to collect only the personal information that we need.
We require or must collect certain information to offer, improve, support, understand, and customise our services including when you install, access and use our services.
The scenario or instance of use of our services determines the type of information we receive or collect from you. We require certain information to deliver our Services and without this, we will not be able to provide our Services to you. For example, you must provide your email address to create an account to use our services.
Our Services may have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such a collection, as appropriate. If you choose not to provide the information needed to use a feature, you may be unable to use the feature.
Information You Provide
You must provide your email address, phone number, age, and Username of your choice to create a MonBud account. If you don’t provide us with this information, you will not be able to create an account to use our Services.
We collect device information such as device type or model and iOS & android software version for feature compatibility between our app and your device & software version.
If you use our payment service or make in-app purchases or payments, we process additional information about you including your payment account, payment method, billing address, and transaction amount.
When you make posts, like posts and subscribe to interests and topics on our Chat Forum, we may use such interests and information to suggest relevant topics and discussions of interest to you when you access the chat and discussion forum.
Data used to help identify and prevent fraud, including a device trust score.
We collect anonymous usage statistics such as most used features, least used features, product interaction, crash data, performance and other diagnostics data among others to help us optimise and improve our services to customers.
We may collect and use precise location information when you choose to use a feature that requires location permission
When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your messages, any other information you deem helpful, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues.
For Our Services
We use the information we have to power our services to you, including processing your transactions, providing customer support, customising, measuring and improving our services and offerings, for internal purposes such as auditing, data analysis, or troubleshooting.
Safety, Security & Legal Compliance
We use the information we have to verify your accounts and activity, combat harmful conduct, promote safety, and security, and enforce our user agreement such as by investigating suspicious activity or violations of our Terms and policies, and to ensure our Services are being used legally, preventing and addressing potentially prohibited or illegal activities.
Depending on the circumstance, Monbud may rely on your consent or the fact that the processing is necessary to fulfil a contract with you, protect your vital interests or those of other persons, or comply with the law. We may also process your data where we believe it is in our or others' legitimate interests, considering your interests, rights, and expectations. More information is available in the product-specific information embedded in our products and features as described above.
Communications About Our Services
We use the information we have to communicate with you about our Services and let you know about our terms, policies, and other important updates. We may provide you with marketing for our Services.
Information Associated With Your Account.
Your profile name and photo, and posts or write-ups on the discussion forum are available to anyone who uses our Services.
We recommend that you do not share sensitive personal information on public discussion forums.
Third-Party Service Providers.
We collaborate with external service providers to help us run, improve, and market our Services. These companies may provide us with technical infrastructure, and payment gateway services, conduct surveys and research, help us with customer service, and protect the safety and security of our users and others. When we share information with these third-party service providers, we ensure that they use your information only as instructed by us and per our terms.
When you or others use third-party services that are integrated with our Services, those third-party services may receive information about what you share with them. Please note that when you use third-party services their own terms and privacy policies will govern your use of those services and products.
Except as provided above, Monbud does not share your personal information with unauthorised persons and adequate safeguards have been put in place to prevent unauthorised access and to ensure confidentiality of your personal information. Whatever confidential information we have will not be shared with any third party without your prior notification and consent.
Duty of care
We take appropriate technical and organizational measures to prevent loss, unauthorized access, misuse, modification or disclosure of information under our control. This may include the use of encryption, access controls and other forms of security to ensure that your data is protected. We require all parties including our staff and third parties processing data on our behalf to comply with relevant policies and guidelines to ensure that information is protected in use, when stored and during transmission.
Your Duty of Care
You are responsible for keeping your password confidential. We request that you do not share your password or other authentication details with anyone.
Through the in-app settings available to you, you can request the following:
Note that we might continue to process your data for a time if there are valid legal, regulatory or operational reasons to.
All Personal Information you provide to us is stored on our secure servers as well as secure physical locations and cloud infrastructure (where applicable) to provide seamless services to you, including but not limited to ensuring business continuity, the data that we collect from you may be transferred to or stored in cloud locations at globally accepted vendors' data centre. Whenever your information is transferred to other locations, we will take all necessary steps to ensure that your data is handled securely and following this privacy policy.
We retain your information only for so long as necessary to fulfil the purposes for which it was collected, including as described in this Privacy Policy or our service-specific privacy notices, or as required by law. We will retain your data for the period necessary to fulfil the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.
We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Effective Date” at the top of this Privacy Policy. Please review our Privacy Policy from time to time
Where you do not accept any change, you will be required to stop using our services, otherwise, you will be deemed to have accepted it. We also encourage you to check this page from time to time for updates to this policy.
You acknowledge that by using the Monbud App, you agree that you understand that you are opening an account with Monbud and that all the information you have supplied is for this purpose. You agree to abide by the above listed Privacy Policy which governs our operations.
Monbud is responsible for ensuring our day-to-day activities are in line with this Privacy Policy. Should you have any questions about this privacy statement or Monbud's information services, you can contact us via our customer helplines or by email at support@finbudtechnologies.com
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